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Found 2 results

  1. On release days, or the day or two following them, delays may occur between placement of order, receipt of the order confirmation to your mail box, and receipt of the license ticket containing the link to the web depot where you can claim your license Usually the email with the license ticket will arrive more or less the same second as the order confirmation. In times of peak demand, delays may occur. In September 2013 they have been reported to be as large as 40 minutes. Until about June 2016, and after June 2016, this is not to be expected. Around the release of a new version my recommendation is to have a bit of patience. If the ticket hasn't arrived within an hour after the order confirmation, it's time to take action - unless it's not June, where you should wonder immediately. The most frequent reason for a missing ticket is that it has been caught in a spam filter. Your ISP may put all suspected spam mails into a folder that you should check. Or maybe there is a local filter. Or maybe the email was filtered by a particularly aggressive mail relay server who considers the ticket URL as an encrypted message from Satan and therefore doesn't forward it as it bloody should. If you can't find it in your spam filter (don't pretend to look into it. Admit to yourself if you don't know how to do it, and muster the energy to ask your ISP/web mail hoster about this ... who knows what else has been filtered away that you never saw?). If you can't find it in your spam filter, it's time to contact Sales (at eSimGames.com). However, consider the possibility that our answers get rejected or suppressed by the same spam filter! If you do not receive a reply within a few hours (typically less than three, rarely more than six) please contact us here in the forum or provide an alternate email address as we may have no other means of contacting you. When you do, please forward your order confirmation email. Because the second most prominent reason why ticket emails don't reach you are typos in your email address However contacting us is totally pointless if your mail account has exceeded its disk quota and our attempts to contact you are rejected like all other incoming mail. It's kinda "duh", but it has happened today at least once, otherwise I wouldn't list it here. Sending Sales an email once is sufficient.
  2. Apparently activating licenses has become a bit difficult for many people. This is an attempt to describe the necessary steps, depending on the different user cases. 1. General Assuming that you DID receive your license after placing your order (you did not? Read this) you now have your ticket URL. You may now experience one of several obstacles (or none, as is still the case for the majority of all users): a) You activated the license but you still get an error message when trying to start Steel Beasts Chances are, the firmware of your CodeMeter stick is outdated. Start the CodeMeter Control Center, look for the button with the circular arrow on the right side of the window (somewhere in the middle), click it, and follow the on-screen instructions. CodeMeter sticks with serial number 1-xxxxxxx should in the end have a firmware version 1.18 (as of the time of this writing), newer CM sticks with serial number 2-xxxxxxx should have firmware 2.02. b) You want to activate a single license, but there is no immediately apparent way to do so Chances are, the security settings of your browser prevent it. See below for details. c) You want to activate multiple licenses and get an error message about an "unsatisfied constraint" Chances are, you have ordered both a secondary license and an upgrade license. The upgrade license must be applied first - remove the checkmark from the "SECONDARY" entry, activate the "UPGRADE", then activate the remaining license. d) You want to activate a single upgrade license and get an error message about an "unsatisfied constraint" with error code 0x18080003 You probably have a first generation CodeMeter stick from a purchase made in 2006 or 2007. Please contact Sales (at) eSimGames.com for remedy. e) A combination of the above You'll have to work yourself through the individual issues one after another. If in doubt, start with the firmware upgrade. f) Windows 10 Download and install the CodeMeter runtime 6.30b (you may need to select it from a menu there). Apparently runtime 5.22 prevents successful license activation under Windows 10 for reasons yet unknown. 2. Browser security At the moment the direct activation of licenses requires ActiveX (MS Internet Explorer), or both Java and JavaScript. Since CodeMeter runtime version 5.10a this is no longer necessary (provided, again, that you have an up to date web browser that supports certain web technologies). That said, here's some general browser configuration advice (for license activations): If you're an experienced web browser user you could try and adjust your security settings to allow the execution of both JavaScript and Java You might try the Internet Explorer, and be it just for ticket activations. In the Extras menu | Internet Options entry | Security tab you could add the ticket site to the list of "trusted sites". Assuming that the trusted sites have less strict security settings, visiting the ticket page should now either work without much further ado, or you would get a rather inconspicuous whitish-yellow pop-up bar at the top or bottom of the window asking you for permission to open the active content of the page. Confirm this if you trust us. If you can't follow the suggested solutions above, you will need to use the Offline Activation (see below) 3. Offline Activation This is the last option and a surefire method as long as you may upload and download files with your browser. Even old Netscape browsers should be able to do that (those with the blue wooden steering wheel icon that looked dated already in the 1990s). It's a reliable method, but less convenient than the direct license transfer. The offline activation method must be prepared. Start the CodeMeter Control Center. At the bottom of the window, half-left, there is a single button for a wizard program to handle license updates. You want to create a license request - so just follow through the wizard until you have a file named xxxxxxx.WibuCmRaC; save it to your desktop or a place that you can remember. Then visit the web depot page. In the lower right corner of the window is a button for the "Offline Activation". Click it. You'll get prompted for the location of the *RaC file that you created before (see above). By uploading it you start the activation process. You will get prompted to save a new file xxxxxxx.WibuCmRaU - save it to your desktop (or some other place of your liking, as long as you know where to find it). Saving this file is important! It will transfer the license information into the virtual CodeMeter stick; without it you can't start SB Pro PE. Once that the file is stored you just need to double-click it and confirm that you, indeed, want to transfer the license. Done. If you want, you can use the wizard program of the CodeMeter Control Center again (this time, select that you want to apply a license update). It's more cumbersome than a simple double-click ... but hey, some people like wizards. That should be it, really. If you still encounter trouble it's best to contact me by email. In that case you can speed up the process by including the CmDustResult.log file. (In the Start Menu | CodeMeter | Tools program folder is a tool named "CmDUST" run it. It will open a Windows Explorer window at the end containing the log file. Attach it to your email to me).