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Connaugh

DS Setvolume failed message

Often, I have been seeing the following message on Steel Beasts after startup.

 

DS SetVolume failed

 

And I would then have no sound in the game. Rebooting the PC would correct it.

However, today, I could not get the sound back.

 

TeamSpeak is unaffected.

 

X4pJRqb.jpg

 

I have tried to update my sound card driver, but I get a message that it is current.

Could this be a Windows issue?

 

Any suggestions?

 

Thanks,

 

Connaugh

 

 

 

 

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Please start SB in debug mode (see Troubleshooting folder), then have a look at the error log. Search for the error message in it, and see if the lines above or below contain more clues.

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2 hours ago, Ssnake said:

Please start SB in debug mode (see Troubleshooting folder), then have a look at the error log. Search for the error message in it, and see if the lines above or below contain more clues.

 

I did see this in the Logs file:

After the memory related messages, the DS Setvolume and DS Setfrequency messages would continue until I exited the game.

 

 

[12:18:16,584] WARN : -------------------------------
[12:18:16,584] WARN : Steel Beasts Log File v4.019
[12:18:16,584] WARN : Sun Jun 11 12:18:16 201 / 3288
[12:18:16,584] WARN : -------------------------------
[12:18:16,584] WARN : +--+ MEMORY USAGE INFO (SteelBeasts START):
[12:18:16,584] WARN : |  | Process: 231 MB (0 % of 8.0 TB total, 8.0 TB free) 231 MB min/121 MB max
[12:18:16,584] WARN : |  | Physical: 2.4 GB (30 % of 7.9 GB total, 5.5 GB free) 2.3 GB min/2.4 GB max
[12:18:16,584] WARN : +--+ Pagefile: 2.5 GB (16 % of 15.9 GB total, 13.4 GB free) 2.4 GB min/2.5 GB max
[12:30:29,206] WARN : +--+ MEMORY USAGE INFO (LoadFileToPlay start):
[12:30:29,206] WARN : |  | Process: 962 MB (0 % of 8.0 TB total, 8.0 TB free) 231 MB min/962 MB max
[12:30:29,206] WARN : |  | Physical: 2.9 GB (36 % of 7.9 GB total, 5.0 GB free) 2.3 GB min/3.0 GB max
[12:30:29,206] WARN : +--+ Pagefile: 3.2 GB (20 % of 15.9 GB total, 12.7 GB free) 2.4 GB min/3.3 GB max
[12:31:06,526] ERROR: Scenario has duplicate combatant IDs!
[12:31:09,093] WARN : +--+ MEMORY USAGE INFO (LoadFileToPlay end):
[12:31:09,093] WARN : |  | Process: 2.0 GB (0 % of 8.0 TB total, 8.0 TB free) 231 MB min/2.0 GB max
[12:31:09,093] WARN : |  | Physical: 3.9 GB (49 % of 7.9 GB total, 4.0 GB free) 2.3 GB min/3.9 GB max
[12:31:09,093] WARN : +--+ Pagefile: 4.2 GB (27 % of 15.9 GB total, 11.7 GB free) 2.4 GB min/4.2 GB max
[12:31:11,659] ERROR: DS SetFrequency 2 failed!
index = 55, frequency = 19945, duplicateNum = 0
[12:31:11,659] ERROR: DS SetVolume failed!

 

Connaugh

 

 

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No. this was in the Log folder with a timestamp for the time I loaded SB and had the error.

 

I was not able to replicate the error when loading SB in Debug mode.

 

 

 

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Well, keep trying until you do. If it never appears again - no problem... ;)

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I am getting the same error on a Windows 10 laptop I recently installed the latest SBP version on to use while on military drill. I have not had this issue on my normal gaming desktop on windows 7.

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On 11.6.2017 at 10:41 PM, Ssnake said:

Please start SB in debug mode (see Troubleshooting folder), then have a look at the error log. Search for the error message in it, and see if the lines above or below contain more clues.

 

...like I wrote. That might provide us with additional clues.

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When I started in debug mode the sound worked...lol  very odd.

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So, one of you sent me a log file - thanks - but I can't make much sense from it as well. IMO the suggests that the source of trouble is "external" that is, not within Steel Beasts itself; this is supported by the fact that you cannot reliably reproduce the problem, but that it comes and goes.

 

Now, if it is not a sound card driver issue, it may be any other software that is interfering with the sound system. Also keep in mind that HDMI cable connections can interfere with the sound system. I can but suggest that you have a critical look at all the other applications that are running in the background that are somehow sound related. It may be a screen recording software (including NVidia's own shadow play or whatever it's called), it might be a sound after effects thing, or as mentioned it might be hardware related.

 

I'll pass on the log file to one of our programmers, or course, but I wouldn't bet on it that this log file gives us a specific clue.

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I examined the debug data provided, unfortunately I cannot provide a concrete solution.

 

SB uses Window's "default audio device".  I have seen this problem on occasion due to the audio device being missing or being changed once SB is running(unplugged USB headset for example).  As mentioned, HDMI connections could also pose a problem as the available audio devices can change if the cable is un/plugged or if the monitor is turned on/off/stby.

 

Please ensure your default audio device is set correctly before starting SB.  If you're using HDMI to feed video and audio to your monitor, make sure the monitor is on before booting the system.

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