Werewolf Posted July 17, 2018 Share Posted July 17, 2018 Been using the same dongle since the first few months since dongles started being used for SB. I believe after all these years it has finally given up the ghost. See diagnostics file below. If it is the dongle that's dead what do I need to do to get a new one. If not then what do I need to do to make codemeter recognize my license (licensed thru version 4)? Here's the diagnosticts file from the Web Admin: 2018-07-17 10:38:14: CodeMeter for Windows (B6.50.2640.503.32.180) 2018-07-17 10:38:14: Running on Microsoft Windows 7 Professional Service Pack 1, 64-Bit 2018-07-17 10:38:14: Execution path: C:\Program Files (x86)\CodeMeter\Runtime\bin 2018-07-17 10:38:14: Found IPv4 address: 127.0.0.1 | 192.168.1.135 2018-07-17 10:38:14: Found IPv6 address: ::1 | fe80::2d8b:bada:b85e:5e23%10 | fe80::7500:b74d:1e4f:2328%14 | fe80::998d:f35e:b556:e350%12 2018-07-17 10:38:14: Used Communication Mode (Client): IPv6 IPv4 SharedMemory 2018-07-17 10:38:14: Used Communication Mode (Server): IPv6 IPv4 SharedMemory 2018-07-17 10:38:14: Used IP address: default address 2018-07-17 10:38:14: Used IP port: 22350 2018-07-17 10:38:14: Used CmWAN port: 22351 2018-07-17 10:38:14: Multicast server search: not available 2018-07-17 10:38:14: Run as network server: no 2018-07-17 10:38:14: Run as CmWAN server: no 2018-07-17 10:38:14: Run as system service: yes 2018-07-17 10:38:14: Service startup delay: 1:23 minutes 2018-07-17 10:38:14: Box Access: use direct access mode 2018-07-17 10:38:15: License file "5000173_0001-0.wbb" loaded successfully. 2018-07-17 10:38:15: The list of available CmContainers has been updated! 2018-07-17 10:38:15: Detecting CmContainer with Serial Number 32767-41601 2018-07-17 10:38:15: A new CmContainer is available (currently found 1)! 2018-07-17 10:38:15: The list of available CmContainers has been updated! 2018-07-17 10:38:15: The list of available CmContainers has been updated! 2018-07-17 10:38:15: Found new entries: 1 2018-07-17 10:38:30: Access from local(IPV4) to SubSystem (Handle 22) 2018-07-17 10:38:30: Handle 22 released 2018-07-17 10:41:40: API Event WB261 (LICENSE NOT ACTIVATED) occurred (returned to caller) 0 Quote Link to comment Share on other sites More sharing options...
Marko Posted July 17, 2018 Share Posted July 17, 2018 Must resist posting Viagra jokes. LoL 0 Quote Link to comment Share on other sites More sharing options...
RENEGADE-623 Posted July 19, 2018 Share Posted July 19, 2018 don't let your dingle dongle dangle in the dirt 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted July 19, 2018 Members Share Posted July 19, 2018 On 17.7.2018 at 5:46 PM, Werewolf said: Been using the same dongle since the first few months since dongles started being used for SB. I believe after all these years it has finally given up the ghost. See diagnostics file below. If it is the dongle that's dead what do I need to do to get a new one. If not then what do I need to do to make codemeter recognize my license (licensed thru version 4)? Please contact me by email. When you do so, plug in the CM stick and observe: Does the LED light up, and if so, does it stay on, or does it blink? If it blinks, does it do that for a short moment, or in a repeating pattern? In what color? Next, run the program "CmDUST" which is part of the CodeMeter installation. When the program is done it will open a Windows Explorer window with a new file in there, "CmDust-Result.log". Please tell me the answer to my questions above, and attach the generated log file to your email. I will then have a look at it and come back to you with my conclusions. 0 Quote Link to comment Share on other sites More sharing options...
Werewolf Posted July 27, 2018 Author Share Posted July 27, 2018 Thanks, Ssnake. Turns out as so often is the case - "nut behind the wheel". I'd just finished doing a thorough cleanout of all filters, fans and PCB's of my PC. Hooked everything back up and used PC without issue. A couple of days later when I loaded up SB - no go. Did this and that and finally figured it was just the dongle had died. That's when I posted about getting a new one. But - it hadn't died. I'd hooked everything back up but the USB hub that the dongle was plugged into - plugged the hub in and miracle of miracles SB license found. DOH! 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted July 27, 2018 Members Share Posted July 27, 2018 Yay! Another stunning success story for eSim Games' Amazing Tech Support ( eGATS )! 0 Quote Link to comment Share on other sites More sharing options...
Scrapper_511 Posted July 27, 2018 Share Posted July 27, 2018 8 hours ago, Ssnake said: Yay! Another stunning success story for eSim Games' Amazing Tech Support ( eGATS )! If you were a (U.S.) car dealership you'd be rich from diagnostic fees. This would've been a $195 post...just to find out what was wrong. 0 Quote Link to comment Share on other sites More sharing options...
Vikingo Posted July 27, 2018 Share Posted July 27, 2018 (edited) @Scrapper_511 I always plug the "all tanks master key" direct to main USB connector never use those HUBs just in case (have one but I just use it for other stuff non important for my mental health) Edited July 27, 2018 by Vikingo 0 Quote Link to comment Share on other sites More sharing options...
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