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...overwhelming chances are, it's not because we don't want to. 95% of all incoming emails are being answered within 24 hours, the majority within 6 hours. Most people contacting us - either directly by email, or by using our contact form sheet, supply only a single email address (more on that later). While the vast majority of email addresses supplied this way to us are correct, there's still a non-zero chance for a typo. We may be able to spot and correct such errors if they are in the second half of the address, e.g. @uotlook.com or @gnail.com - but whether you're tankmaster771 or tankmister717 we have little chance of guessing right. Then there's spam filters. Corporate email addresses like to filter our messages because there's "games" in our name, others find the license ticket codes highly suspicious (only cyber criminals encrypt, there are no legitimate cases!). Whatever the cause, sometimes our replies and license tickets will be found in there. If you don't check there and rather assume the worst, chances are that our subsequent apologies get swallowed by the very same filter. An all-time classic is the full mailbox. You don't receive your ticket - because the mailbox is full. You ask, where's my ticket, and never receive our reply - because the mailbox is full. You send us an angry letter demanding a refund and still don't get a reply? Maybe, just maybe, the mailbox is full. Who knows what other messages you missed, recently? You will never know. This is why we think that it's a good idea to send us one alternative email address. We're not collecting such data because we want to trade with them. There simply needs to be an alternative communications channel so that we can actually get in contact with each other. Yes, there are cases where we need a bit longer to reply. Someone might be sick, or traveling, or answering your question is unusually complex. Give us a day or two, then nudge us with a gentle reminder. Don't wait months. Try to supply us with additional info, like the date of a purchase or other relevant information.