I apologize for a mistake earlier. I sent the wrong error file. I did not send the .dmp, I don't have a program to open dmp files with that I am aware of, I could email it if you think that would help. I'm attaching the picture of the error. Unlike with some I can not find any evidence the program is running, ever. When I look in task manager I don't see the download manager in the processes folder and I do not have a green box fitting the description from other threads in the hidden icons. ]
update:
I downloaded windows visual studio so I could open a .dmp file. below are screenshots of what it shows [Edited - deleted]. I hope that helps.
[Edited - Attachment didn't work, deleted]