I wouldn't expect this from you 'cause I think it's fair to say you're not a faulty party here. Wibu Systems, on the other hand, seriously owes us an apology to say the least. I know that something like this is actually unthinkable in modern computing era for a serious business. And I know this, because this is actually my job - monitoring of the remote systems. There's no way they keep their servers in some cave, without 24x7x365 support from colocation datacenter personnel nor they have On-Call Engineer available to troubleshoot remotely. OK, there's no contact available to cutomers for raising issues but nowadays monitoring tools can send monitoring alerts for someones attention automatically, using various medias at the same time for redundancy. And these alerts could be anything - from faulty battery in RAID controller to CPUs pecked at 100%, to predicted imminent HDD failure to particular service/application not performing as expected - just to mention only few basic possibilities. BTW, with widespread N+1 redundancy it seems none applies here. I mean - what gives? Even if they still host their production systems on the premises (which I seriously doubt) that only shows unprofessional approach to their business and customers (eSim) and this calls for penalties (I hope you have such a clause in the contract). Sorry guys for wasting your time on reading this but I really, really feel disappointed by all this - weekend's gone and soon I'm gone for quite a time, with no time for play. Damn it.