Well, when we got the computer and I set it all up - there was no video going to the monitor. Tried it on another monitor (which I had just bought specifically for this PC) and our TV and with multiple cables on every HDMI and Display Port on the PC ... still no video. I tried to troubleshoot as much as I could and searched the web for suggestions. The only thing that made sense to me was that possibly Windows was not set up correctly to use the DP or HDMI as the primary video output. But that didn't help, because without any display I couldn't make any changes to Windows. 😡
So, I called the seller (EXCaliberPC out of California) and asked them what might be wrong. They had no idea and suggested I send the PC back to them for testing. They emailed me a return label and I sent it off. When they received it, they said they hooked it up and everything worked fine. They stress tested it for 48 hours and were unable to cause any kind of failure. They even sent me multiple pictures of the machine running a benchmarking program. Still, they offered me the choice of a refund or getting the PC back. I told them that my wife still wanted the Trident - but only if we could get it to work, of course. Since it appeared to be working just fine for them, I told them to send it back and we would try everything we could to get it to work with our monitors. The tech offered to set up Windows with an account for my wife and I asked if they could also make sure that HDMI was set to the primary video out. They agreed.
They shipped the PC back to us with 2 day service and even included the HDMI cable they had used during testing at no extra charge. When I got the PC back and hooked it up - everything worked perfectly. 🥳 So I installed my wife's favorite game and she's been playing that since we got it running just a few days ago. I have not yet gotten around to installing SB on it (even though she has suggested I go ahead and do it). I will probably install it in the next few days and when I do I will run the benchmarking scenario and post the results in the appropriate thread. I will probably also set all of the graphics settings to their highest levels and test it again just out of curiosity.
For now though, my wife says it runs ESO with all the settings maxed just fine. I haven't checked the frame rates, but she says it looks great.