In cases like these, it's best to contact Shipping (@eSimGames); that being said, since we switched from our own web shop to that of a web shop company, there's a fraud prevention mechanism that, for example, triggers whenever someone's IP address is from a different country than the billing/shipping address; this could indicate something fishy, but usually it's quite harmless - when customers use a VPN gateway while ordering.
As a consequence, a human must authorize the execution of the purchase, and we only have the time to do this maybe two to three times a day or so (we have no full-time employee to tend this web shop exclusively; Steel Beasts isn't that popular).
I'm not saying that you shouldn't alert us early. When there was no such fraud prevention mechanism in our web shop, a delay in the delivery of the license did, indeed, signal some sort of a problem. As explained above, these days it happens more often but usually for inocuous reasons; so, keep calm, send us an email, then carry on. Eventually the email with the license ticket will arrive, or we will send you an email telling you that we just refunded your money for some reason.