He did get it working by the offline activation so that's good, but he had the game installed fully, and it wasn't an error message, the webdepot page just wouldn't show a cmcontainer code that he could activate. It was like it was missing a part of the webpage, and he also tried this on Chrome and Firefox. Sorry for the lack of information but I also just recently picked it up so I don't have a lot to go off of yet.