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On release days, or the day or two following them, delays may occur between placement of order, receipt of the order confirmation to your mail box, and receipt of the license ticket containing the link to the web depot where you can claim your license Usually the email with the license ticket will arrive more or less the same second as the order confirmation. In times of peak demand, delays may occur. In September 2013 they have been reported to be as large as 40 minutes. Until about June 2016, and after June 2016, this is not to be expected. Around the release of a new version my recommendation is to have a bit of patience. If the ticket hasn't arrived within an hour after the order confirmation, it's time to take action - unless it's not June, where you should wonder immediately. The most frequent reason for a missing ticket is that it has been caught in a spam filter. Your ISP may put all suspected spam mails into a folder that you should check. Or maybe there is a local filter. Or maybe the email was filtered by a particularly aggressive mail relay server who considers the ticket URL as an encrypted message from Satan and therefore doesn't forward it as it bloody should. If you can't find it in your spam filter (don't pretend to look into it. Admit to yourself if you don't know how to do it, and muster the energy to ask your ISP/web mail hoster about this ... who knows what else has been filtered away that you never saw?). If you can't find it in your spam filter, it's time to contact Sales (at eSimGames.com). However, consider the possibility that our answers get rejected or suppressed by the same spam filter! If you do not receive a reply within a few hours (typically less than three, rarely more than six) please contact us here in the forum or provide an alternate email address as we may have no other means of contacting you. When you do, please forward your order confirmation email. Because the second most prominent reason why ticket emails don't reach you are typos in your email address However contacting us is totally pointless if your mail account has exceeded its disk quota and our attempts to contact you are rejected like all other incoming mail. It's kinda "duh", but it has happened today at least once, otherwise I wouldn't list it here. Sending Sales an email once is sufficient.

Right now, no email from eSim Games will reach customers with a hotmail address - not hotmail.com, not hotmail.ca, and who knows what other variants are out there. We've opened a ticket with Microsoft but so far no response. We're not flagged as spammers (not that we do, anyway). The point is: If you contact us because your license ticket is missing, and you used a hotmail account, that's why. Also, we can't reply because our emails are being blocked. That's why we ask for two different email addresses when you order from us, and in the contact form sheet. But of course, if both addresses are from the hotmail domain... you get the drift. Right now I put all answers into a queue for delayed response. As soon as we know that emails are getting through again, we'll respond to you all. If it's urgent and you're using hotmail, please contact us again and give an alternate address. That's all, thank you for your attention..