Lt DeFault Posted September 5, 2016 Share Posted September 5, 2016 (edited) I'm having trouble installing 4.004. The SB installer says I need MS update 299926. I tried installing the update from the page linked to by the installer, but Windows says it is already installed on my computer. Subsequent attempts have resulted in Windows update hanging on "Searching for updates on this computer". If I decline to go to the MS page and/or tell the SB installer to continue anyway, the install fails. I was able to install and run 4.0 with no problems whatsoever. I have tried the steps recommended by dunc here. The "sfc/scannow" command returned a message that some errors were found, but could not be fixed. The "DISM /Online /Cleanup-Image /RestoreHealth" command did not work, of course. (OS is Win 7 Home Premium.) I have not tried uninstalling and re-installing VC++ 2013/2015 as that seems to be recommended after the installation of update 299926, or the steps listed by dunc here. I will try those ASAP and report back. I did try resetting the update service and using the Windows installation disk to roll back to a previous restore point, but that didn't help, either. To complicate things, my computer has not been showing any updates in the "Update History" for some time. Now, I see that the list of "Installed Updates" is also blank. (?) If any additional information would help, let me know and I will gladly post it here ASAP. (I'll have to try and kick my wife off of the computer first, though. ) Any help would be greatly appreciated. On the bright side, I just got a new laptop (Win 10, 6th gen. 2.5GHz i7 processor and 8GB RAM) which seems to be able to run 4.004 at least adequately. I've only tested it superficially, though, and have yet to see how it will perform with large scenarios and/or online sessions. Edited September 5, 2016 by Lt DeFault Formatting error 0 Quote Link to comment Share on other sites More sharing options...
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