Mahzel Posted August 2, 2017 Share Posted August 2, 2017 Hello everyone, so I'm facing a "small" problem here, SB crash on startup after installing my CmStick (firmware upgraded and license installed) I still own a time-limited licence (both show up in CM and Web admin), and until yesterday everything was fine. So today I decided to install my licence on the CmStick and suddenly the game crash on startup. Here are the things I ttied : -remove the stick to play with the time limited license : no luck -run as admin, and with various compatibility things : no luck -VC++ redistribuables should be up to date (I tried to reinstall them, but the installer won't let me as they are up to date) -Checked multiple times that windows was up to date. This is the error message from the event viewer : Quote Nom de l’application défaillante SBProPE64cm.exe, version : 4.0.1.9, horodatage : 0x58ed2df8 Nom du module défaillant : ucrtbase.dll, version : 10.0.15063.413, horodatage : 0x5ba8b66e Code d’exception : 0xc0000409 Décalage d’erreur : 0x0000000000072208 ID du processus défaillant : 0x9f4 Heure de début de l’application défaillante : 0x01d30ba5c8495a23 Chemin d’accès de l’application défaillante : H:\Program Files\eSim Games\SB Pro PE\Release\SBProPE64cm.exe Chemin d’accès du module défaillant: C:\WINDOWS\System32\ucrtbase.dll ID de rapport : feb9a82c-7616-4e4c-8304-093b7b97f712 Nom complet du package défaillant : ID de l’application relative au package défaillant : And this is the latest log from SB : Quote [17:41:19,151] WARN : ------------------------------- [17:41:19,151] WARN : Steel Beasts Log File v4.019 [17:41:19,152] WARN : Wed Aug 2 17:41:19 201 / 2548 [17:41:19,152] WARN : ------------------------------- [17:41:19,152] WARN : +--+ MEMORY USAGE INFO (SteelBeasts START): [17:41:19,152] WARN : | | Process: 263 MB (0 % of 128.0 TB total, 128.0 TB free) 263 MB min/166 MB max [17:41:19,152] WARN : | | Physical: 4.4 GB (56 % of 7.9 GB total, 3.5 GB free) 4.3 GB min/4.4 GB max [17:41:19,152] WARN : +--+ Pagefile: 5.5 GB (40 % of 13.8 GB total, 8.3 GB free) 5.4 GB min/5.5 GB max Latest dump attached. Seeing the dll at fault I tried to delete/reinstall it, no luck, but not sure of my source (another computer from my house) I'm not good at reading dumps, so maybe there's an info I'm missing. The sfc /scannow show no error when running. Antivirus is NOT running. After checking the forums for info I sumbled upon a chinese language issue (well, I'm in French locale, but it worked fine until yesterday) and the VCC++ redistribuable issue (wich are up to date, and I'm hesitant to reinstall them as I don't see why the hell installing a licence on a CmStick could mess with those things, but if required I'll go through that.) DxDiag attached for system specs (win 10 x64) If anything more is required, please state so. By advance, thank you for your help. SBProPE64cm.exe.11892.dmp DxDiag.txt 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted August 2, 2017 Members Share Posted August 2, 2017 Personally, I'm just as bad in reading memory dumps as most others. The programmers are largely on holiday, so, it may take a while before we can offer an adequate response. That being said, I don't think that the "ucrtbase.dll" is part of the Steel Beasts installation. So I'm wondering where it is coming from (part of the monitor/graphics card software)? If you can identify where this belongs, then maybe updating that software package will already solve the issue. I think that the arrival of the CodeMeter stick is pure coincidence (unless you can make Stell Beasts crash if it is plugged in, and not crash while it is plugged out). HOWEVER, maybe the Support@CodeMeter.com also has some advice. 0 Quote Link to comment Share on other sites More sharing options...
Mahzel Posted August 3, 2017 Author Share Posted August 3, 2017 (edited) Well I had another thought wich was... Patch tuesday. So I'll wait for a developper advice before uninstalling/reinstalling anything. I'm not in a hurry (despite the time limited licence ) I agree that the stick was pure coincidence but;.... Edited August 3, 2017 by Mahzel 0 Quote Link to comment Share on other sites More sharing options...
Rotareneg Posted August 3, 2017 Share Posted August 3, 2017 Might be worth it to check that you're running the latest CodeMeter runtime, 6.50b. 0 Quote Link to comment Share on other sites More sharing options...
pvtkramer Posted August 3, 2017 Share Posted August 3, 2017 a similar error message reported in this thread: 0 Quote Link to comment Share on other sites More sharing options...
Mahzel Posted August 3, 2017 Author Share Posted August 3, 2017 (edited) 5 hours ago, Rotareneg said: Might be worth it to check that you're running the latest CodeMeter runtime, 6.50b. I didn't, but updated and still nope @pvtkramer : that's the thread that initially put me on tracks, but I don't have OneDrive running, that's odd.... Edited August 3, 2017 by Mahzel 0 Quote Link to comment Share on other sites More sharing options...
Mahzel Posted August 10, 2017 Author Share Posted August 10, 2017 So, out of despair I unsinstalled everything (redistribuables and SB, but not CM) and after a reboot and a fresh install everything now works fine. Probably some corrupted files.... Back to the beasts 0 Quote Link to comment Share on other sites More sharing options...
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