DavidZill Posted July 29, 2019 Share Posted July 29, 2019 I recently purchased an upgrade license from 4.023 to 4.1. I clicked the link in the email to activate the license, but when I click on the 4.1 icon it says my codemeter doesn't have the license on it. What do I do to fix this? 0 Quote Link to comment Share on other sites More sharing options...
Jartsev Posted July 29, 2019 Share Posted July 29, 2019 Well, just clicking the link in the email not activates the license. When someone clicks activation link in the email, web browser opens "Web depot" page, where user actually activates his license and transfers it to the dongle(or, in case of time-based licenses, to the local virtual container), so from your description it looks like this part was somehow skipped/aborted. 0 Quote Link to comment Share on other sites More sharing options...
DavidZill Posted July 29, 2019 Author Share Posted July 29, 2019 1 minute ago, Jartsev said: Well, just clicking the link in the email not activates the license. When someone clicks activation link in the email, web browser opens "Web depot" page, where user actually activates his license and transfers it to the dongle(or, in case of time-based licenses, to the local virtual container), so from your description it looks like this part was somehow skipped/aborted. I did not get no option like that on my machine, I just started clickin' away and it said my license was good to go. How do I get that thing on that dongle? 0 Quote Link to comment Share on other sites More sharing options...
DarkAngel Posted July 29, 2019 Share Posted July 29, 2019 Is the dongle plugged in and recognized by your system?. 0 Quote Link to comment Share on other sites More sharing options...
Jartsev Posted July 29, 2019 Share Posted July 29, 2019 18 minutes ago, DavidZill said: I did not get no option like that on my machine, I just started clickin' away and it said my license was good to go. How do I get that thing on that dongle? This is really strange, and shouldn't happen... See, the first page of the web depot just warns you, that new license is going to be activated, so in the hurry it may be easy just to assume that license is activated and to close page. Think, your ticket is still valid, so please make another attempt: Try to locate that email, and click activation link again. Even better is to copy link address, and open it in the web browser... Then follow instructions outlined by Ssnake in this post: -please note, that in your case web depot interface will be english, and in case of upgrade license you need to select 'CmDongle' option on start page of the web depot. If this attempt is not successful, please contact sales. 0 Quote Link to comment Share on other sites More sharing options...
Administrators Sean Posted July 29, 2019 Administrators Share Posted July 29, 2019 Right click the codemeter icon in the tray open the web interface to see if you have a 4.1 license in the list. The license shows as activated so hopefully its there. 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted July 29, 2019 Members Share Posted July 29, 2019 ...and if not, contact us by email. 0 Quote Link to comment Share on other sites More sharing options...
DavidZill Posted July 30, 2019 Author Share Posted July 30, 2019 Got it figured out. I had to activate the license offline. 0 Quote Link to comment Share on other sites More sharing options...
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