peter winship Posted February 9, 2020 Share Posted February 9, 2020 Sorry about this no doubt stupid question. I'm on 4.161 and want to upgrade to 4.162. I read page 3 of the release notes and just want to be clear about what I have to redo and what I can leave. I run the uninstaller first. Then I have to reinstall the map packages using a newly downloaded map package installer? I mean - I have to download all the maps again? Or can I use the map package installer I downloaded and kept last time round for 4.161? Or do the maps not get uninstalled at all when I run the uninstall? Is it just the program that's new (4.162) or are there new things in the map package installer too that I would miss out on if I don't re-download all the maps from scratch? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
dlad Posted February 9, 2020 Share Posted February 9, 2020 If you already have the map packages from 4.161, just uninstall 4.161, the map packages will remain in situ, download 4.162 and install. DBoy 0 Quote Link to comment Share on other sites More sharing options...
peter winship Posted February 9, 2020 Author Share Posted February 9, 2020 Great. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
delta6 Posted February 19, 2020 Share Posted February 19, 2020 I am trying to install the maps but honestly I have NO idea what the heck I am doing...Looks like the installation of this sim is way beyond my computer experience...Color me stumped/confused... 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted February 19, 2020 Members Share Posted February 19, 2020 The Release Notes for version 4.162 (to be found on the eSim Games Downloads page) have a step-by-step description to guide you through the process. If you get stuck despite having had a look at them, the best start in the support process is to describe up to which point you got and what it is that got you stumped now. 0 Quote Link to comment Share on other sites More sharing options...
delta6 Posted February 19, 2020 Share Posted February 19, 2020 I have all of the files and maps but when I try to install the maps via the map installer adobe blocks me...I have done this before but the old memory cell are slowly vanishing... 0 Quote Link to comment Share on other sites More sharing options...
Gibsonm Posted February 19, 2020 Share Posted February 19, 2020 19 minutes ago, delta6 said: I have all of the files and maps but when I try to install the maps via the map installer adobe blocks me... Sorry, but which Adobe product are you referring to? 0 Quote Link to comment Share on other sites More sharing options...
delta6 Posted February 19, 2020 Share Posted February 19, 2020 (edited) When I click on the map installer 2 messages popup 1.Adobe reader file not supported or file damaged..2.insert disk 1 check OK..What disk?? Edited February 19, 2020 by delta6 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted February 19, 2020 Members Share Posted February 19, 2020 I wouldn't even know why the Adobe reader would pop up when you start a setup program, unless it's popping up when you try to open the Release notes. Please clarify. 0 Quote Link to comment Share on other sites More sharing options...
delta6 Posted February 19, 2020 Share Posted February 19, 2020 I click on the map installer and the adobe reader pops up... 0 Quote Link to comment Share on other sites More sharing options...
pvtkramer Posted February 19, 2020 Share Posted February 19, 2020 so the map installer you are referring to is at the top of this page: https://www.esimgames.com/?page_id=1607 the 10 files Maps Installer Part 1A - Maps Installer Executable I believe the message "insert disk 1" means that one or more of the files did not download correctly. 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted February 19, 2020 Members Share Posted February 19, 2020 Even then, ...part1.exe of the map package installer is an executable program. Unless something's seriously messed up on that computer, there is just no way how an executable should be attempted to be opened by Adobe Reader. 0 Quote Link to comment Share on other sites More sharing options...
delta6 Posted February 19, 2020 Share Posted February 19, 2020 (edited) Brand new computer..Could it be a corrupted file??This is nothing..I cannot get the license to work as well...I found something in your e-mail about a ticket number.Where would I find that?? Edited February 20, 2020 by delta6 0 Quote Link to comment Share on other sites More sharing options...
delta6 Posted February 20, 2020 Share Posted February 20, 2020 Come on people I have bought this sim 2 time at $139.00 per purchase..Since I last ordered it I have enjoyed zero time behind the gun...I need help figuring out all of the hoops and loops I must jump thru to make it work... 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted February 20, 2020 Members Share Posted February 20, 2020 If I come across as less helpful, I'm sorry. I'm currently out of office so I have only little time to devote to customer support right now, and at the same time your case sounds very mysterious, so I'm not even sure what to advise unless I have a full appreciation of the situation. 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted February 20, 2020 Members Share Posted February 20, 2020 Can you make a few screenshots maybe (Win+Print creates a screenshot in your "My Pictures\Screenshots" folder), and then load them up to some picture website, and then send me the links by email? - of the folder into which you downloaded the installation files - of the error message that pops up 0 Quote Link to comment Share on other sites More sharing options...
delta6 Posted February 20, 2020 Share Posted February 20, 2020 (edited) I found the ticket "to make it easier to find it should be highlighted " now how do I enable java??? Disregard...I called Geek Squad and it took them 10 minuted to make it work with the temp license...Now where do I get the full license?? Edited February 20, 2020 by delta6 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted February 20, 2020 Members Share Posted February 20, 2020 The same way, once that you receive the CM stick by mail. If you have the stick already, plug it in, visit the same ticket page, and select the picture of the CM stick on the right. This will let you then activate the license, provided you're NOT using MS Edge as the browser. 0 Quote Link to comment Share on other sites More sharing options...
delta6 Posted February 20, 2020 Share Posted February 20, 2020 Okay I have done that...I will see how well in 30 days.. 0 Quote Link to comment Share on other sites More sharing options...
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