Bogusheadbox Posted May 5, 2020 Share Posted May 5, 2020 Hi there, Friend of mine is just renewing a time licence (no dongle) and has received the activation key. Not using microsoft edge, he has tried chrome and mozilla and received the following code when trying to activate licence. Code = 0x18080001 Any help will be greatly appreciated. Regards, 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted May 5, 2020 Members Share Posted May 5, 2020 Please have your friend run CmDUST, then contact me by email, and attach the resulting "CmDust-Result.log" file, along with the license ticket URL. He may also create a license request file and attach it to his email, too - details are described here: https://www.steelbeasts.com/topic/7797-license-activation-how-to/?do=findComment&comment=192538 0 Quote Link to comment Share on other sites More sharing options...
Bogusheadbox Posted May 5, 2020 Author Share Posted May 5, 2020 (edited) Thanks SSnake for your prompt response. He has done all the required steps and apparently already contacted you directly with the requested info. We found the post in the link you provided after i made our post. Kind regards, Edited May 5, 2020 by Bogusheadbox 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted May 6, 2020 Members Share Posted May 6, 2020 Got it, but it doesn't look like a simple case I'm afraid. 0 Quote Link to comment Share on other sites More sharing options...
Bogusheadbox Posted May 6, 2020 Author Share Posted May 6, 2020 (edited) ok Thanks for the info. Just to let you know, another guy in our group tried to activate last night as well (about 3 hours after my first post) and unfortunately they received the same error as well. I believe he has emailed you as well. Just thought you may want to know that its happened twice on the same night with two different people Regards, Edited May 6, 2020 by Bogusheadbox 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted May 8, 2020 Members Share Posted May 8, 2020 Things should work again, supposedly there was a server database error that has been fixed now. I managed to successfully activate two licenses, please let me know if you still run into issues. 0 Quote Link to comment Share on other sites More sharing options...
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