Qimo Posted November 25, 2021 Share Posted November 25, 2021 I bought a month's Sb4 today, but I only got one email. I only received the receipt, and didn't receive license ticket. Why? 0 Quote Link to comment Share on other sites More sharing options...
Gibsonm Posted November 25, 2021 Share Posted November 25, 2021 Nothing in your Spam / Junk folder? 0 Quote Link to comment Share on other sites More sharing options...
Qimo Posted November 25, 2021 Author Share Posted November 25, 2021 1 minute ago, Gibsonm said: Nothing in your Spam / Junk folder? I'm sure there's nothing in my Spam / Junk folder. And my receipt email is not in my Spam / Junk folder. 0 Quote Link to comment Share on other sites More sharing options...
Gibsonm Posted November 25, 2021 Share Posted November 25, 2021 3 minutes ago, Qimo said: I'm sure there's nothing in my Spam / Junk folder. And my receipt email is not in my Spam / Junk folder. OK. Just that previous people have received the receipt OK but their license link email was re-routed by the email application to Junk. One less thing to look for. 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted November 25, 2021 Members Share Posted November 25, 2021 Please contact Sales (at eSimGames). Ideally, provide a second, independent email address (like, different email provider). If there is a mail relay server that filters our emails to you, it might also filter our replies to you, so it might appear as if we aren't responding (we are). 0 Quote Link to comment Share on other sites More sharing options...
Qimo Posted November 26, 2021 Author Share Posted November 26, 2021 30 minutes ago, Ssnake said: Please contact Sales (at eSimGames). Ideally, provide a second, independent email address (like, different email provider). If there is a mail relay server that filters our emails to you, it might also filter our replies to you, so it might appear as if we aren't responding (we are). I have emailed shipping@esimgames.com（who gave me the receipt） and you. Thank you for your willingness to help me solve the problem. 0 Quote Link to comment Share on other sites More sharing options...
Qimo Posted November 26, 2021 Author Share Posted November 26, 2021 1 hour ago, Gibsonm said: OK. Just that previous people have received the receipt OK but their license link email was re-routed by the email application to Junk. One less thing to look for. Obviously not, but thank you 0 Quote Link to comment Share on other sites More sharing options...
Qimo Posted November 26, 2021 Author Share Posted November 26, 2021 3 minutes ago, Qimo said: I have emailed shipping@esimgames.com（who gave me the receipt） and you. Thank you for your willingness to help me solve the problem. I have received the refund bill. 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted November 26, 2021 Members Share Posted November 26, 2021 Are you sure? I haven't sent one, and I don't think the shop sends them out automatically. As far as I can see, the execution of the order is delayed, but not cancelled. 0 Quote Link to comment Share on other sites More sharing options...
Qimo Posted November 26, 2021 Author Share Posted November 26, 2021 12 hours ago, Ssnake said: Are you sure? I haven't sent one, and I don't think the shop sends them out automatically. As far as I can see, the execution of the order is delayed, but not cancelled. I'm sure. I have received the PayPal refund bill. But the refund will arrive in 3-7 working days. 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted November 26, 2021 Members Share Posted November 26, 2021 Okay... I'm curious - did you request the refund with PayPal, or did it happen automatically? 0 Quote Link to comment Share on other sites More sharing options...
Qimo Posted November 26, 2021 Author Share Posted November 26, 2021 1 minute ago, Ssnake said: Okay... I'm curious - did you request the refund with PayPal, or did it happen automatically? Automatic refund. Because “the web store is not accepting orders from China” 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted November 26, 2021 Members Share Posted November 26, 2021 The way it's written, that information is not correct. But, I suppose, if you try again next Monday and if you don't enter a US address, and if you order a time-based license, the order can be processed before an automatic cancellation might start. 0 Quote Link to comment Share on other sites More sharing options...
Qimo Posted November 26, 2021 Author Share Posted November 26, 2021 6 minutes ago, Ssnake said: The way it's written, that information is not correct. But, I suppose, if you try again next Monday and if you don't enter a US address, and if you order a time-based license, the order can be processed before an automatic cancellation might start. Thanks I'll try again next time 0 Quote Link to comment Share on other sites More sharing options...
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