GH_Lieste Posted April 14, 2009 Share Posted April 14, 2009 Far too early to raise the alarm IMO.Shipping only commenced one week ago, and we have had the Easter weekend, several days lost and an increased volume of post due to it.A few packages have arrived extremely quickly, but 3-5 weeks is more common for international packages, and even local posts could take much longer. 0 Quote Link to comment Share on other sites More sharing options...
Administrators Sean Posted April 14, 2009 Administrators Share Posted April 14, 2009 Just be patient. Wait another week before you start flipping out and sending emails. Someone in San Diego just received theirs today. Theres no tracking number to get, and we all know the USPS can be inconsistent at times. 0 Quote Link to comment Share on other sites More sharing options...
Moderators Volcano Posted April 14, 2009 Moderators Share Posted April 14, 2009 Also, I think they are being mailed out in the order in which they were ordered. We aren't talking about a huge warehouse full of elves of munchkins that are working around the clock either, we are talking about... well, one person. 0 Quote Link to comment Share on other sites More sharing options...
Grenny Posted April 14, 2009 Share Posted April 14, 2009 Good thing:Having ordered only the CD...it probably went through as a letter :-)So I got it 3 day after shipping startet to my place here in Germany.MKGGrenny 0 Quote Link to comment Share on other sites More sharing options...
W@NKER Posted April 14, 2009 Share Posted April 14, 2009 any danes received it yet? 0 Quote Link to comment Share on other sites More sharing options...
Bat Posted April 14, 2009 Share Posted April 14, 2009 Installing as we speak. 0 Quote Link to comment Share on other sites More sharing options...
Furia Posted April 14, 2009 Share Posted April 14, 2009 I have to say I am a bit disapointed not because the package has not arrived but because the lack of tracking number to know where the package is and if all about it is Ok.I have received many packages from the States sent using USPS and ALL the times they came with a tracking number.I think it is not very customer oriented to simply say be patient and if you do not receive your order in 3 weeks we will look into it (how can you do that without tracking number anyway?) and if the package is lost by then what? send a new one and await 3 weeks more?Would have made everybody very happy to have a tracking number to know about their orders. I do not think this is an "extra" for international orders specially for a product with commercial value to have a tracking number.I think USPS incorporates one to all its international deliveries or at least all the ones I received in the last years got one.I will keep waiting, what else? 0 Quote Link to comment Share on other sites More sharing options...
Quagmire Posted April 14, 2009 Share Posted April 14, 2009 Mine arrived earlier today. Already installed and taken the new M1 for a spin! Gotta love the new sounds and tank models! Quagmire 0 Quote Link to comment Share on other sites More sharing options...
ShotMagnet Posted April 14, 2009 Share Posted April 14, 2009 Giggity!!Shot! 0 Quote Link to comment Share on other sites More sharing options...
CharlieB Posted April 14, 2009 Share Posted April 14, 2009 Hoorah - received! 0 Quote Link to comment Share on other sites More sharing options...
Slith Posted April 14, 2009 Share Posted April 14, 2009 Still hoping mine comes in today. With a bit of luck, and some elbow grease at customs, it just might happen. Wish I had a tracking number to see where the package was, though. 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted April 14, 2009 Members Share Posted April 14, 2009 The rates that US Postal charges for international tracking are insane. There is one cheap option, but that is essentially useless because it says "in transit" until it has been delivered, at which point you already know that it arrived. This parcel tracking has a sole purpose, to prove to the seller that his package indeed reached the customer so that he can debunk eventual claims by said customer that the package never arrived. In order to have meaningful information you would need to pay about $30.- extra. If that cheap tracking's "In transit" gives you a wam and fuzzy feeling I must ask what US Postal has that we don't, because I told you so much already. 0 Quote Link to comment Share on other sites More sharing options...
-=Hawk=- Posted April 14, 2009 Share Posted April 14, 2009 Received in good old Germany 0 Quote Link to comment Share on other sites More sharing options...
Furia Posted April 14, 2009 Share Posted April 14, 2009 The rates that US Postal charges for international tracking are insane. There is one cheap option, but that is essentially useless because it says "in transit" until it has been delivered, at which point you already know that it arrived. This parcel tracking has a sole purpose, to prove to the seller that his package indeed reached the customer so that he can debunk eventual claims by said customer that the package never arrived.In order to have meaningful information you would need to pay about $30.- extra. If that cheap tracking's "In transit" gives you a wam and fuzzy feeling I must ask what US Postal has that we don't, because I told you so much already. The USPS has service called Priority Mail® International Flat-Rate Envelope that costs about 13 USD that has a guarantee delivery to Spain (as example) of 6-10 bussines days and that gives you a tracking number that allows you to know online and in realtime the exact location of your item. It even lets you know at what time it entered wich wharehouse or at what time and date was received in Customs, I use it quite often when doing E-bay purchases in the States and it works real well. I think a CD and a the Codemeter would fit nicely in that envelope and I am sure many customers would have not minded to pay extra 12 USD to have this guarante fast service. I would have surely choosen that option if offered. Please do not take my post as a bitter critic but as a customer suggestion to improve the already excellent customer support of this company but in a specific subject IMHO could be improved 0 Quote Link to comment Share on other sites More sharing options...
rump Posted April 14, 2009 Share Posted April 14, 2009 Arrived in the Netherlands! 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted April 14, 2009 Members Share Posted April 14, 2009 Well, the problem is that we would need to repackage SB Pro with this Priority Mail® International Flat-Rate Envelope. Given that our manpower is stretched to the limit, and that I'm receiving verbal kicks to the 'nads on a weekly basis for this feature missing or that I will rather accept the occasional complaint from people missing a tracking option. After all, waiting for the shipment is a one-time experience and we have never had a case where the customer didn't receive his package. 0 Quote Link to comment Share on other sites More sharing options...
Members Retro Posted April 14, 2009 Members Share Posted April 14, 2009 Bah.. give us a download option 0 Quote Link to comment Share on other sites More sharing options...
Sabre10 Posted April 14, 2009 Share Posted April 14, 2009 I received my upgrade today, came insanely quick to where I am. :eek2:Thanks for all involved.Sabre10. 0 Quote Link to comment Share on other sites More sharing options...
Yskonyn Posted April 14, 2009 Share Posted April 14, 2009 Arrived today! One more happy camper! 0 Quote Link to comment Share on other sites More sharing options...
smithcorp Posted April 15, 2009 Share Posted April 15, 2009 And another satisfied customer here in Oz. Disc and manual arrived today in Sydney. 0 Quote Link to comment Share on other sites More sharing options...
EagleMountain_DK Posted April 15, 2009 Share Posted April 15, 2009 Mine arrived today, here in Denmark.Thanks Esim! 0 Quote Link to comment Share on other sites More sharing options...
ashdivay Posted April 15, 2009 Share Posted April 15, 2009 arried in India today 15th April ,Danke SSnake. 0 Quote Link to comment Share on other sites More sharing options...
petherf Posted April 15, 2009 Share Posted April 15, 2009 Mine arrived today, here in Sundsvall,Sweden 0 Quote Link to comment Share on other sites More sharing options...
Floydii Posted April 15, 2009 Share Posted April 15, 2009 Got mine. Might actually start playing again. 0 Quote Link to comment Share on other sites More sharing options...
W@NKER Posted April 15, 2009 Share Posted April 15, 2009 Mine arrived today, here in Denmark.Thanks Esim!Looking forward to get home from work to see if there's something in the mailbox. 0 Quote Link to comment Share on other sites More sharing options...
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