Members Ssnake Posted September 22, 2013 Members Share Posted September 22, 2013 At this point we just don't know the exact nature of the malfunction, nor what triggered it, and if it could have been foreseen. What I can say is that the server isn't completely down. It's still responding, it just doesn't activate some of the licenses. I would like to have all the facts on the table before condemning anyone for not doing their job.At this point there is nothing that we can do to influence the situation in a positive way. I'm sorry about the way how this turned out, I'll see to it that the situation will be rectified as soon as possible, and I will keep you posted about new developments. 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted September 22, 2013 Members Share Posted September 22, 2013 One user reported two hours ago that he successfully activated his license. Before you all scramble, can one of you try it first and confirm this report? 0 Quote Link to comment Share on other sites More sharing options...
Wacha Posted September 22, 2013 Share Posted September 22, 2013 Sadly - still no joy. 0 Quote Link to comment Share on other sites More sharing options...
ht-57 Posted September 22, 2013 Share Posted September 22, 2013 ^^^^^ Roger,"An internal error has occurred. Please try again later.Error Code = 0x18080001" 0 Quote Link to comment Share on other sites More sharing options...
StrykerPSG Posted September 23, 2013 Share Posted September 23, 2013 So, having waited and tried through the weekend, where is the server located, Germany or US? Just curious if in Germany, we may get some resolution tonight, otherwise will await my arrival home tomorrow afternoon. 0 Quote Link to comment Share on other sites More sharing options...
Splash Posted September 23, 2013 Share Posted September 23, 2013 Ssnake has indicated WIBU could not be contacted until Monday morning U.S. Pacific time. So, U.S., I gather. 0 Quote Link to comment Share on other sites More sharing options...
Swiso Posted September 23, 2013 Share Posted September 23, 2013 (edited) same here...I tried again 5 min ago, same error message.My codemeter firmware is 1.18Cannot upgrade past 1.18, it tell me is up to date and an upgrade is not required... Edited September 23, 2013 by Swiso 0 Quote Link to comment Share on other sites More sharing options...
Splash Posted September 23, 2013 Share Posted September 23, 2013 One user reported two hours ago that he successfully activated his license. Before you all scramble, can one of you try it first and confirm this report? I'm pretty sure that user was talking about updating the firmware of his newer (2-xxxxxxx) stick. When I read his post, I too got a little excited. For about a nanosecond. 2.02 is the latest firmware for the newer sticks; 1.18 is the latest for my older one, afaik. Originally Posted by EMiner Sunday Sept. 22 17:07 Eastern US time. My 2-xxxxxx Dongle upgraded to 2/02 with no problems. 0 Quote Link to comment Share on other sites More sharing options...
enigma6584 Posted September 23, 2013 Share Posted September 23, 2013 Bought upgrade license tonight. Sunday night here in Midwest U.S. Followed instructions as listed in forum. I've got the same error as others mention here in this thread. Looking forward to Monday when it will get fixed. 0 Quote Link to comment Share on other sites More sharing options...
Tango29 Posted September 23, 2013 Share Posted September 23, 2013 Just tried to load my license: 1115 hrs EDT. No luck at all - same error message... 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted September 23, 2013 Members Share Posted September 23, 2013 We're in contact with WIbu, we have identified the issue, and it should be relatively easy to fix it - but it isn't fixed yet. I'll keep you posted. 0 Quote Link to comment Share on other sites More sharing options...
skipp Posted September 23, 2013 Share Posted September 23, 2013 Hopefully it will get done today before I go to bed 11 GMT so I can finally have a bash of this upgrade I've waited ages for. However if it aint I've got something to look forward to tomorrow when I get home from work . 0 Quote Link to comment Share on other sites More sharing options...
Tango29 Posted September 23, 2013 Share Posted September 23, 2013 "We also serve, who only stand and wait." :@!2: 0 Quote Link to comment Share on other sites More sharing options...
thekingofstyle Posted September 23, 2013 Share Posted September 23, 2013 So, if this issue is not fixed today, can we buy temporary licenses and then have the temporary license price refunded once the issue is fixed? 0 Quote Link to comment Share on other sites More sharing options...
skipp Posted September 23, 2013 Share Posted September 23, 2013 lol seems all I've done with this update is wait, everytime I seem to get close to playing something else happens.. This identified "easy" fix will probably take days the way my luck is going with regards to this game lol. Perhaps before XmasI'll get a working copy, you see I'm beginning to realise that a pessimistic approach would probably serve me better at this point.. then I'm less likely to be disappointed 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted September 23, 2013 Members Share Posted September 23, 2013 Much to my disappointment Wibu Systems in the USA can't fix it, and have relegated the case to Wibu in Germany. That means a delay of another 12 hours.I'm terribly sorry about this. We have a few ideas how we can avoid such situations in the future, but none of them will help us for the next 12 hours. 0 Quote Link to comment Share on other sites More sharing options...
skipp Posted September 23, 2013 Share Posted September 23, 2013 (edited) Not your fault I realise Ssnake but am afraid these forums are my only way of venting.Guess am just gonna buy the 1 month pass.. because I don't have high expectations that this will be fixed tomorrow going by recent promises.. hey it probably will be fixed by the time I get home from work but I really want to play now. However on the bright side its more money in the coffers for Esim.Okay... got the confirmation for the time based license but no sign of the actual email containing the license details. how long does this take ?My email for the permanent upgrade and the confirmation came at the same time. so why the delay here with the time based license ?Sheese.. An hour later and still no sign of the license email this blows. Edited September 23, 2013 by skipp 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted September 23, 2013 Members Share Posted September 23, 2013 If you are missing a license email, please contact me and I'll look up if I received something. If I did, I'll respond with the ticket URL, of course. 0 Quote Link to comment Share on other sites More sharing options...
skipp Posted September 23, 2013 Share Posted September 23, 2013 email sent Ssnake 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted September 23, 2013 Members Share Posted September 23, 2013 Received, and replied. 0 Quote Link to comment Share on other sites More sharing options...
skipp Posted September 23, 2013 Share Posted September 23, 2013 Dunno whats going on but no sign of an email from you yet Ssnake.. Should be through by now shoudnt it ? Think am just gonna give up for today and head off to bed. This clearly isn't my day 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted September 23, 2013 Members Share Posted September 23, 2013 Maybe your mail address in this forum is outdated? (I replied to it, and a mailer deamon told me to stop trying). I re-sent it to the address from which you made your order. 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted September 24, 2013 Members Share Posted September 24, 2013 Wibu just called and told me that things should work now. 0 Quote Link to comment Share on other sites More sharing options...
StrykerPSG Posted September 24, 2013 Share Posted September 24, 2013 It is indeed up and working. Just installed mine. Thanks Nils for getting it straightened out.Matt 0 Quote Link to comment Share on other sites More sharing options...
Thomasew Posted September 24, 2013 Share Posted September 24, 2013 Happy to report that my License has been updated .. Thanks to all .. who made it happen. Now, .. if I can just get Hesh to actually hit something .. I'd be able for duty. Cheers Tom 0 Quote Link to comment Share on other sites More sharing options...
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