Administrators Sean Posted September 22, 2013 Administrators Share Posted September 22, 2013 It looks like the licensing system cannot write permanent licenses for some reason, this probably will not be resolved until monday morning. 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted September 22, 2013 Members Share Posted September 22, 2013 Pacific Time.That's when we can REPORT it. At this point we don't know how long it'll take to actually solve the issue. We will announce any new developents about this here, and in other forums (or fora, if you're picky about Latin grammar). 0 Quote Link to comment Share on other sites More sharing options...
Gibsonm Posted September 22, 2013 Share Posted September 22, 2013 Roger,To those who are using my licenses as a temporary "work around" you retain access until its sorted.But sorry I've only got seven to share, not "lots". 0 Quote Link to comment Share on other sites More sharing options...
stavka Posted September 22, 2013 Share Posted September 22, 2013 Hi,I have this error when trying to activate the license:Error: An internal error has occurred. Please try again later. Error Code = 0x18080001I think is the same problem that will be fixed on next monday, no?Best regards 0 Quote Link to comment Share on other sites More sharing options...
Administrators Sean Posted September 22, 2013 Author Administrators Share Posted September 22, 2013 I see my post is too late. Yes, the licensing company will hopefully do whatever it takes to get it working monday morning US time.Hi,I have this error when trying to activate the license:Error: An internal error has occurred. Please try again later. Error Code = 0x18080001I think is the same problem that will be fixed on next monday, no?Best regards 0 Quote Link to comment Share on other sites More sharing options...
stavka Posted September 22, 2013 Share Posted September 22, 2013 Hi,In the CM Control center now i have 2 "Sticks": CmStick and ESIMGAMESIn the 1st i have the license of 2.6 and in the 2nd no licenses installed.When i tried the link that comes in the email for activating the license, in the field "choose your cmcontainer", is only available the CmStick (not the ESIMGAMES stick). This is correct or the other also needs to be available to choose? Where i need to install the license, on the cmstick or on the esimgames ?Thanks in advanceBest regards 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted September 22, 2013 Members Share Posted September 22, 2013 The "ESIMGAMES" stick is a virtual CM stick (as you can easily test when unplugging the physical CM stick). This virtual stick is ONLY suitable for the new time-based licenses (software rental).CM stick owners who still want to use permanent licenses will have to purchase an upgrade license and activate it on the physical CmStick containing the other licenses for older Steel Beasts versions. However, at the moment this upgrade doesn't work due to an internal server error on the side of "License Central", where the depot for all your license tickets is. 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted September 23, 2013 Members Share Posted September 23, 2013 Wibu Systems has identified the problem. I'll keep you posted as soon as it is actually solved. 0 Quote Link to comment Share on other sites More sharing options...
Yskonyn Posted September 23, 2013 Share Posted September 23, 2013 Just as for feedback:Just tried to get my license sorted and got this:Error: An internal error has occurred. Please try again later. Error Code = 0x18080001I am aware there are issues with the server aparently, so consider this post as feedback only. Waiting patiently. :redface: 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted September 23, 2013 Members Share Posted September 23, 2013 Yes. As it turns out, Wibu Systems in the USA can't fix it, and have relegated the case to Wibu in Germany. That means a delay of another 12 hours. 0 Quote Link to comment Share on other sites More sharing options...
Yskonyn Posted September 23, 2013 Share Posted September 23, 2013 Well I am not sure if I have enough nails left for another 12 hours of nailbiting! Appreciate the update. Standing by. 0 Quote Link to comment Share on other sites More sharing options...
enigma6584 Posted September 23, 2013 Share Posted September 23, 2013 Well I am not sure if I have enough nails left for another 12 hours of nailbiting! Appreciate the update. Standing by. +1 :biggrin: 0 Quote Link to comment Share on other sites More sharing options...
skipp Posted September 23, 2013 Share Posted September 23, 2013 So much for the "easy" fix.. we live in hope 0 Quote Link to comment Share on other sites More sharing options...
Yskonyn Posted September 24, 2013 Share Posted September 24, 2013 Can we safely assume the issue is not fixed until there is an update here? Or would you advise trying a few times in the coming hours? EDIT: Still the same issue. 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted September 24, 2013 Members Share Posted September 24, 2013 I will let you know as soon as there are news. Here, at SimHQ, on the eSim Games homepage. 0 Quote Link to comment Share on other sites More sharing options...
Thomasew Posted September 24, 2013 Share Posted September 24, 2013 Very disappointing ... 4 days later, .. and counting. What I don't understand, .. given that Wibu Germany are +- 12 hours ahead of Wibu USA, .. why weren't they contacted first?, .. given that, according to his location info .. an eSim Sstaff member resides in that same country. :confused: .. that way, we would have been 12 hours ahead of the problem, .. and not 24 hours behind, .. as we are now. Oh well .. :frown: Cheers Tom 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted September 24, 2013 Members Share Posted September 24, 2013 What I don't understand, .. given that Wibu Germany are +- 12 hours ahead of Wibu USA, .. why weren't they contacted first?Because they can't access the server. Apparently they are using more or less the same technology as we do. There is a "Master CodeMeter Stick" that contains a counter for the number of licenses that may be activated. To increase that counter, a control file must be created in the US, sent to Wibu Germany, a new file is created in return and sent to the US, and there it gets applied to the "Master stick".This time-consuming procedure may be tolerable if the alarm bell starts ringing early enough (like, two weeks in advance, which is usually the case). Unfortunately it failed.Now that I have learned all these details, the decision is clear. In the future our License Central depot will be hosted by Wibu Systems in Germany. 0 Quote Link to comment Share on other sites More sharing options...
Thomasew Posted September 24, 2013 Share Posted September 24, 2013 Now that I have learned all these details, the decision is clear. In the future our License Central depot will be hosted by Wibu Systems in Germany. Yay, .. sounds like a good plan .. as they way it's working now, seems extremely inefficient. :confused: Thanks for the update Ssnake. Cheers Tom 0 Quote Link to comment Share on other sites More sharing options...
Sethos Posted September 24, 2013 Share Posted September 24, 2013 Because they can't access the server. Apparently they are using more or less the same technology as we do. There is a "Master CodeMeter Stick" that contains a counter for the number of licenses that may be activated. To increase that counter, a control file must be created in the US, sent to Wibu Germany, a new file is created in return and sent to the US, and there it gets applied to the "Master stick".This time-consuming procedure may be tolerable if the alarm bell starts ringing early enough (like, two weeks in advance, which is usually the case). Unfortunately it failed.Now that I have learned all these details, the decision is clear. In the future our License Central depot will be hosted by Wibu Systems in Germany.So what does that mean, we won't be able to play for weeks? 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted September 24, 2013 Members Share Posted September 24, 2013 No. The matter will be solved today. Hopefully within the next three hours. 0 Quote Link to comment Share on other sites More sharing options...
Sethos Posted September 24, 2013 Share Posted September 24, 2013 No. The matter will be solved today. Hopefully within the next three hours. Ah okay, everything is well then - Thanks for the reply 0 Quote Link to comment Share on other sites More sharing options...
Members Ssnake Posted September 24, 2013 Members Share Posted September 24, 2013 Actually, things should work now. 0 Quote Link to comment Share on other sites More sharing options...
Chaplain Posted September 24, 2013 Share Posted September 24, 2013 Actually, things should work now. And they do - bought the license Sunday evening, had this error then and this morning, then successfully activated a few minutes ago. 0 Quote Link to comment Share on other sites More sharing options...
Sethos Posted September 24, 2013 Share Posted September 24, 2013 I'm still getting itEDIT: Also tried offline activation and still getting the error message - 1 Month license. 0 Quote Link to comment Share on other sites More sharing options...
StrykerPSG Posted September 24, 2013 Share Posted September 24, 2013 As reported in other thread, it's up and working. Thanks Nils and team.Matt 0 Quote Link to comment Share on other sites More sharing options...
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